"Front Desk was exceptional"
+34%
Guest Satisfaction
The best time to create a five-star experience is while your guest is still at your hotel. CruVu makes it easy to recognize exceptional service, build on what's working, and make every stay more memorable.
Discover the departments and team members creating memorable guest experiences, and celebrate the moments that matter most.
Private feedback during the stay gives your team an opportunity to make an already good experience even better, before checkout.
Create more opportunities for guests to share their positive experiences publicly by consistently delivering the service that earns outstanding reviews.
CruVu maps to how your hotel actually works — by department, by stay period, by guest touchpoint.
Guests rate specific departments — Front Desk, Housekeeping, Restaurant, Concierge, Valet, F&B, Spa — so you know exactly where to focus.
Place QR codes at the front desk, in guest rooms, in public spaces, in the spa, or on checkout receipts. Guests scan and share feedback in less than 10 seconds.
CruVu analyzes feedback patterns across departments, surfaces trends, and generates actionable coaching notes for department heads.
Gain guest satisfaction insights by comparing weekday and weekend stays.
Side-by-side performance charts show which departments excel and which need attention, with color-coded ratings and volume.
Curated tags like 'Clean Room,' 'Efficient Check-in,' 'Friendly Staff,' and 'Great Amenities' give you structured, actionable data.
What if you started managing what creates them?
We configure your hotel's departments — or use our smart defaults (Front Desk, Housekeeping, Concierge, Valet, F&B, Spa).
Place QR codes at the front desk, in guest rooms, elevators, plublic spaces, lobbies, or anywhere guests interact with your team.
A 10-second mobile form lets guests rate departments, select experience tags, and leave optional comments and their email.
Your dashboard lights up with department scores, personalized coaching insights, and real-time alerts for service recovery.
Hotel GMs have enough on their plates. CruVu works behind the scenes, delivering guest recognition, weekly coaching recommendations, department highlights, and immediate service alerts directly to your team. No additional dashboard to check. No extra reporting to prepare. Just meaningful insights that help your hotel create more five-star guest experiences. Your full dashboard remains available whenever you want to explore the details.
Real-time department performance scores
Performance dashboard emailed daily
Personalized weekly department insights
Stay period analysis (check-in time patterns)
Service recovery alerts for low ratings
Exportable reports for ownership meetings
Natural language AI assistant — ask anything
Hotels using CruVu see measurable improvements across operations, reputation, and team morale.
Read Reviews
Read reviews before booking a hotel
Faster Recovery
Optimal hotel service recovery window
Pricing Power
Pricing power from review-score gains
RevPAR
Lift from reputation improvement
Source: Cornell Hospitality Research, Tripadvisor and Gallup
CruVu is built with hospitality compliance at its core. No review gating, no incentivized reviews, no data misuse.
No review gating — all guests see the same public review invite
GDPR-ready consent collection with opt-in contact
Consent-based email collection for marketing follow-up
Fraud detection flags suspicious submissions
Every guest who submits feedback — regardless of their rating — receives the same optional invitation to leave a public review. This ensures full compliance with Google, TripAdvisor, and OTA review policies.
CruVu is a customer-powered recognition platform that captures real-time guest feedback tied to specific departments and touchpoints throughout the guest stay. You place QR codes at the front desk, in guest rooms, at the spa, in elevators and public spaces and lobbies. Guests scan and share feedback in 10 seconds — rating departments, selecting experience tags, and leaving comments — all from their phone with no app required.
As an option, we will even get you started with 50 QR code tent cards for your property at no extra cost.
There is no hardware to install, and no integration required with your Property Management System.
Yes, every guest who submits feedback — regardless of their rating — receives the same optional invitation to leave a public review on Google, TripAdvisor, or OTAs. This compliant approach increases review volume while the real-time service recovery reduces negative reviews. There is NO REVIEW GATING, which can get your property banned by Google and the OTAs
No. CruVu is designed for busy hotel managers who don't need another system to monitor. Guest feedback highlights, personalized coaching recommendations, and weekly summaries are delivered automatically. When a guest needs immediate attention, your team receives a direct alert. Your dashboard is always available for deeper insights, but there's no need to log in every day to benefit from CruVu.
CruVu immediately emails your designated team when a guest submits a one- or two-star rating, so they can respond quickly and make things right before checkout. No dashboard login is needed to receive alerts. Tracking follow-up actions and outcomes in the dashboard is optional.
Yes. CruVu provides side-by-side Department Comparison charts showing which departments excel and which need attention, with color-coded ratings and volume data. Whether it is Front Desk, Housekeeping, F&B, Spa, or Concierge, you see exactly how each team is performing from the guest's perspective.
CruVu’s automated reports highlight guest praise and outstanding service, helping you demonstrate how your team creates five-star experiences. Share these insights with ownership without preparing reports from scratch.
Stay Period Insights let you track guest satisfaction by check-in period — weekday vs. weekend — so you can optimize staffing and service delivery for different guest segments. This reveals patterns that traditional surveys completely miss.
Yes. CruVu features GDPR-ready consent collection with opt-in contact permissions. All first-party data stays on your platform. Guest email collection is consent-based only, and built-in fraud detection flags suspicious submissions. Your guest data is never shared with third parties.
CruVu's AI analyzes feedback patterns across departments, surfaces emerging trends, and generates actionable and personalized coaching notes for department heads. You can also ask the natural language AI assistant questions like "How did the front desk perform this week?" or "What are guests saying about housekeeping?" and get instant, data-backed answers.
Our white-glove onboarding service makes it easy and fast to launch CruVu. We handle all the details and will have your business ready to go in less than 3 days. We set up your initial property departments (you can modify these at any time) and provide you with your unique property QR code share on property.
Join forward-thinking hotel operators who use CruVu to turn every guest interaction into an opportunity for excellence.
