"Front Desk was exceptional"
+34%
Guest Satisfaction
Post-stay surveys arrive too late. OTA reviews are public and permanent. Neither tells you which department dropped the ball — or which one deserves recognition.
Traditional surveys arrive 48-72 hours after checkout. The guest is gone, the moment is lost, and you're reading about a problem you can no longer solve.
Generic surveys can't tell you if the issue was Housekeeping, Front Desk, or Valet. You get a score — but no direction.
By the time you see a bad TripAdvisor review, the damage to your reputation is done. Every future booker sees it.
CruVu maps to how your hotel actually works — by department, by stay period, by guest touchpoint.
Guests rate specific departments — Front Desk, Housekeeping, Concierge, Valet, F&B, Spa — so you know exactly where to focus.
Place QR codes at the front desk, in guest rooms, at the spa, or on checkout receipts. Guests scan and share feedback in less than 10 seconds.
Our AI analyzes feedback patterns across departments, surfaces trends, and generates actionable coaching notes for department heads.
Track guest satisfaction by check-in period — morning arrivals vs. evening, weekday vs. weekend — to optimize staffing.
Side-by-side performance charts show which departments excel and which need attention, with color-coded ratings and volume.
Curated tags like 'Clean Room,' 'Efficient Check-in,' 'Friendly Staff,' and 'Great Amenities' give you structured, actionable data.
No complex integrations. No IT department needed.
We configure your hotel's departments — or use our smart defaults (Front Desk, Housekeeping, Concierge, Valet, F&B, Spa).
Print QR cards for the front desk, guest rooms, elevator lobbies, or anywhere guests interact with your team.
A 10-second mobile-optimized form lets guests rate departments, select experience tags, and leave comments.
Your dashboard lights up with department scores, AI-generated coaching insights, and real-time alerts for service recovery.
Everything you need to manage guest experience across every department, every stay period, every day.
Real-time department performance scores
AI-powered weekly department insights
Stay period analysis (check-in time patterns)
Service recovery alerts for low ratings
Exportable reports for ownership meetings
Natural language AI assistant — ask anything
Hotels using CruVu see measurable improvements across operations, reputation, and team morale.
Read Reviews
Read reviews before booking a hotel
Faster Recovery
Optimal hotel service recovery window
Pricing Power
Pricing power from review-score gains
RevPAR
Lift from reputation improvement
Source: Cornell Hospitality Research, Tripadvisor and Gallup
CruVu is built with hospitality compliance at its core. No review gating, no incentivized reviews, no data misuse.
No review gating — all guests see the same public review invite
GDPR-ready consent collection with opt-in contact
Consent-based email collection for marketing follow-up
Fraud detection flags suspicious submissions
Every guest who submits feedback — regardless of their rating — receives the same optional invitation to leave a public review. This ensures full compliance with Google, TripAdvisor, and OTA review policies.
Join forward-thinking hotel operators who use CruVu to turn every guest interaction into an opportunity for excellence.
