"Front Desk was exceptional"
+34%
Guest Satisfaction
Department-level feedback, stay period insights, and AI-powered department coaching. Map guest satisfaction to Front Desk, Housekeeping, Concierge, Valet, F&B, and Spa.
Learn More →Staff recognition by name, guest praise leaderboards, shift performance analytics, and AI coaching summaries. Celebrate your servers, bartenders, and hosts.
Learn More →From QR codes to AI insights, CruVu gives you the complete toolkit for guest intelligence and staff recognition.
Place QR codes at the front desk, on table tents, check presenters, or in guest rooms. Guests scan and share feedback in 30 seconds.
Capture genuine praise with star ratings, curated service tags, and open comments — all tied to specific staff or departments.
Real-time and weekly AI-generated coaching summaries per team member or department — strengths, growth areas, and specific action items.
Track performance by shift, daypart, or stay period. Identify patterns and optimize staffing decisions with data.
No review gating. Every guest — regardless of rating — sees the same optional public review invite. Fully Google compliant by design.
Get notified immediately when a guest leaves a low rating. Recover the experience before they leave a public Google or Yelp review.
No complex integrations. No IT department needed. No app downloads.
We add your team members or departments. Assign roles, shifts, or service areas - all done for you.
Print QR cards for tables, rooms, lobbies, or receipts. One code does it all.
Guests can rate, recognize, and share feedback in as little as 10 seconds.
Your dashboard shows scores, leaderboards, AI coaching cards, and recovery alerts in real time.
Properties using CruVu see measurable improvements across operations, reputation, and team morale.
More Feedback
Consumer who leave reviews when asked
Faster Recovery
Prefer responsive management that cares
Staff Engagement
Lower turnover risk when recognition is given
Lower Turnover
Recognized employees less likely to leave 2 years later
Source: BrightLocal, Local Consumer Review Survey 2026.
Traditional surveys rate the property. CruVu recognizes the people who make the experience great — by name, by department, by shift.
Our AI doesn't just show you numbers. It generates specific, actionable coaching notes for every team member and department head.
No Google review gating, no incentivized reviews. Every guest sees the same public review invite regardless of their private rating.
Join forward-thinking hospitality operators who use CruVu to celebrate great service, coach their teams, and grow their reputation.
